When you sign up for GUDRS™ you get 5 days (from the date of sign-up) of FREE support to help with any issues you might have during the configuration of your GUDRS™ client.
If your questions require immediate attention please login to your account and submit a Ticket via the Support section, email (
) with the Subject of GUDRS™ Support, or call us at (702) 433-GEEK (4335).
Please note: There will be a $66.00/incident† charge.
However, you may want to consider signing up for our Unlimited Technical Support* option.
The benefits include:
We will monitor all of your backups for you each day, and contact you by e-mail for any minor issues or call you for any major issues.
In addition, we are available during regular business hours* for any and all questions you may have about your service which include but are not limited to; how to recover files when needed, how to add directories or files to your file-set, or how to fix errors during backup.
The cost for this service is $33.00/month and can be paid in the following ways:
Quarterly - $99/Quarter ($33.00/month)
Semi-annually - $168/Semi-Annually - ($28.00/month)
Annually - $276/Annually -($23.00/month)
*Support to be provided during our regular business hours of (8:30am to 5:00pm Pacific Time). Any additional support required outside of regular business hours will incur an additional charge of $33.00 per incident.
† An incident is defined as support for the same issue until the issue is resolved.