Major Issues

Major issues include:

Backups that are missed
Backups that are skipped
Backups that are unsuccessful
Your server is out of storage space

Response to the error/issue will be by a phone call to contact the individuals number provided in your user registration information, and will be within 24 hours of the error/issue. If the error/issue happens to occur on a weekend or Holiday, you will be contacted the following business day.